Privacy Policy
Zeero Wearables (“Zeero”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit or use zeerowearables.com (the “Website”), purchase our products, contact us, or otherwise interact with us.
By using our Website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. About Zeero
Zeero Wearables is an online business engaged in the sale of consumer electronics and wearable products, including wireless audio products and related accessories.
For privacy-related questions or requests, you may contact us using the contact details provided at the end of this Privacy Policy.
2. Information We Collect
Depending on how you interact with our Website, we may collect the following categories of information:
A. Information You Provide Directly
When you create an account, place an order, contact us, subscribe to communications, or otherwise interact with us, we may collect:
Full name
Mobile/telephone number
Email address
Billing address
Shipping/delivery address
Order details and purchase history
Information provided when contacting customer support
Product-related complaints, warranty or service information
Information you voluntarily provide through forms, reviews, feedback or other communications
We only seek information that is reasonably necessary for the relevant purpose.
B. Payment Information
Payments made through our Website may be processed by third-party payment service providers.
Depending on the payment method used, the payment provider may collect and process information such as payment details, transaction information and other information required to process the payment.
Zeero does not intend to store complete debit card, credit card or banking credentials on its own servers unless specifically required and lawfully permitted.
Payment information may be processed directly by the relevant payment service provider in accordance with its own privacy policy and security practices.
C. Automatically Collected Information
When you visit our Website, certain technical information may be collected automatically, such as:
IP address
Browser type and version
Device type
Operating system
Approximate location derived from technical information
Website pages visited
Date and time of access
Referring website
Website usage and interaction information
Cookies and similar technologies
This information may be used to operate, secure and improve our Website and understand how visitors use it.
3. How We Use Your Information
We may use your personal information for the following purposes:
To process and fulfil your orders
To arrange delivery of products
To process payments and refunds
To provide customer support
To communicate with you regarding your orders
To provide warranty, replacement or after-sales services
To respond to enquiries, complaints and requests
To maintain records relating to transactions
To improve our products, services and Website
To prevent fraud, misuse and unauthorised activity
To maintain the security of our Website and systems
To comply with applicable laws, regulations and legal requirements
To send promotional or marketing communications where permitted and where applicable consent has been obtained
For other specific purposes that are communicated to you at the time your information is collected
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law.
4. Legal Basis for Processing
Depending on the circumstances, we may process personal information:
With your consent;
When processing is necessary to provide products or services requested by you;
To fulfil an order or otherwise perform a transaction with you;
To comply with a legal or regulatory obligation;
To protect the Website, our business, users or other persons from fraud, misuse or security threats; or
Where processing is otherwise permitted under applicable Indian law.
Where consent is required, we will seek consent in an appropriate manner.
Where processing is based on consent, you may withdraw your consent, subject to applicable law and the consequences of such withdrawal.
5. Cookies and Similar Technologies
Our Website may use cookies, pixels, tags and similar technologies.
Cookies are small files that may be stored on your device when you visit a website.
We may use cookies for purposes including:
Keeping the Website functioning properly
Remembering your preferences
Maintaining shopping cart functionality
Understanding Website traffic and usage
Improving Website performance
Security and fraud prevention
Measuring the effectiveness of marketing campaigns
Providing relevant communications or advertising, where applicable
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the Website.
Where required by applicable law, we will obtain appropriate consent before using cookies or similar technologies for purposes requiring consent.
6. Sharing of Personal Information
We may share personal information with third parties where reasonably necessary to operate our business and provide our products and services.
These parties may include:
Payment processors and payment gateway providers
Courier and logistics partners
Website hosting and technology providers
E-commerce and website service providers
Customer support and communication service providers
Analytics and performance service providers
Marketing and advertising service providers, where applicable
Professional advisers, auditors and service providers
Government authorities, regulators, courts or law-enforcement agencies where required or permitted by law
We expect third-party service providers handling personal information on our behalf to process such information only for authorised purposes and to maintain appropriate security measures.
7. Delivery and Logistics
When you purchase a product from us, we may provide necessary information such as your name, mobile number and delivery address to our logistics, courier or delivery partners so that your order can be delivered.
Such information will be shared only to the extent reasonably necessary for fulfilment of the order and related services.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
In the event of a personal data breach requiring action under applicable law, we will take appropriate steps as required by law.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing warranty and after-sales services, resolving disputes, maintaining business and transaction records, preventing fraud, and complying with applicable legal, tax, accounting and regulatory requirements.
When personal information is no longer required and there is no legal or legitimate requirement to retain it, we will take reasonable steps to delete, anonymise or otherwise dispose of it in accordance with applicable law.
10. Your Rights
Subject to applicable law and any conditions or limitations prescribed under applicable law, you may have rights relating to your personal information, including the right to:
Obtain information about the processing of your personal information;
Request access to personal information held by us;
Request correction or updating of inaccurate or incomplete information;
Request deletion of personal information where applicable;
Withdraw consent where processing is based on consent;
Raise a grievance regarding the processing of your personal information; and
Exercise other rights available to you under applicable Indian data protection law.
To exercise an applicable right, please contact us using the contact details provided below.
We may need to verify your identity before processing certain requests in order to protect your information from unauthorised access.
11. Withdrawal of Consent
Where we process your personal information based on consent, you may withdraw your consent by contacting us or using the applicable mechanism provided on our Website.
Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that withdrawing consent may affect our ability to provide certain services or fulfil certain requests where the relevant processing is necessary for those services.
12. Children’s Privacy
Our Website is intended for general consumers and is not specifically directed towards children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where such collection was not permitted, please contact us so that we can take appropriate action.
13. Third-Party Websites
Our Website may contain links to third-party websites, payment services, social media platforms or other external services.
Those third parties operate independently and may have their own privacy policies and terms.
We are not responsible for the privacy practices, security or content of third-party websites or services.
We encourage you to review the privacy policies of third parties before providing them with personal information.
14. Marketing Communications
Where permitted by applicable law and, where required, with your consent, we may send you information about Zeero products, offers, launches and other promotional communications.
You may opt out of promotional communications by using the unsubscribe mechanism provided in the communication or by contacting us.
Even if you opt out of marketing communications, we may continue to send necessary transactional or service-related communications, such as order confirmations, delivery updates, warranty communications or important account/service notices.
15. Grievance Redressal
If you have any concern regarding the collection, use, processing or handling of your personal information, you may contact our designated grievance/privacy contact using the details below.
We will make reasonable efforts to address and resolve your grievance in accordance with applicable law.
Grievance/Privacy Contact:
Zeero Wearables
Website: zeerowearables.com
Email: support@zeerowearables.com
Business Address: 1003, M-89, Shapoorjee, Kolkata, 700135.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, applicable laws or regulatory requirements.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
We encourage you to periodically review this page to stay informed about how we handle personal information.
17. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable Indian laws and regulations.
18. Contact Us
If you have questions, requests or concerns regarding this Privacy Policy or the processing of your personal information, please contact us:
Zeero Wearables
Website: zeerowearables.com
Email: support@zeerowearables.com
Business Address: 1003, M-89, Shapoorjee, Kolkata, 700135.
Last Updated: 24 September 2026